Privacy Policy & SMS Terms
Meals on Wheels Senior Services of Rockwall County
Last Updated: September 1, 2026
Meals on Wheels Senior Services of Rockwall County (“MOWSS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information provided to us through our website, forms, phone calls, text messaging, email, program participation, event registration, volunteer inquiries, donations, or other interactions with our organization.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, mailing address, and other information necessary to respond to an inquiry, provide services, coordinate programs, process registrations or donations, communicate with volunteers and supporters, or otherwise fulfill your request.
Information may be collected when you:
- Complete a form on our website
- Request services or information
- Register for a program or event
- Volunteer or inquire about volunteer opportunities
- Make a donation
- Contact us by phone, email, or through our website
- Opt in to receive text messages or other communications
How We Use Your Information
We may use the information you provide to:
- Respond to questions and requests
- Provide or coordinate services
- Communicate regarding programs, services, events, appointments, volunteer opportunities, or other organizational activities
- Send reminders, confirmations, notifications, and updates
- Process donations or registrations
- Provide customer or client support
- Maintain and improve our programs and operations
- Meet applicable legal, regulatory, reporting, and recordkeeping requirements
Sharing and Protection of Information
We do not sell personal information.
Information may be shared with service providers or other parties when reasonably necessary to operate our organization, provide requested services, process transactions, comply with legal requirements, or protect the rights and safety of MOWSS and those we serve.
We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
SMS Terms
By opting in to receive SMS/text messages from Meals on Wheels Senior Services of Rockwall County, you consent to receive text messages at the mobile number you provide.
Depending on your relationship with MOWSS, messages may include program or service information, appointment or service notifications, reminders, follow-ups, event information, volunteer communications, organizational updates, or other communications related to your interaction with MOWSS.
Message frequency may vary. Message and data rates may apply.
Consent to receive text messages is not required to receive services from MOWSS unless text messaging is necessary to fulfill a specific request you initiate.
How to Opt Out
You can cancel SMS messages at any time by replying STOP to a message from us.
After you send STOP, we may send you a text message confirming that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from that messaging program unless you opt in again.
If you wish to be removed from receiving future text communications, you can opt out by texting STOP.
If you later wish to receive text messages again, you may opt in again using an available MOWSS sign-up or consent method.
Help
If you experience issues with our messaging program, reply HELP for assistance or contact Meals on Wheels Senior Services of Rockwall County directly using the contact information provided below.
Wireless Carrier and Messaging Disclosures
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to you from us and for messages you send to us. Message frequency may vary. If you have questions regarding your text messaging or data plan, please contact your wireless provider.
Privacy and SMS Consent
Your decision to consent to text messaging is voluntary. SMS consent is collected separately from consent to receive other types of communications.
Text messaging originator opt-in data and consent will not be shared with third parties.
Contact Us
For questions regarding this Privacy Policy, SMS communications, or our privacy practices, please contact:
Phone: 972-771-9514
Email: contact@rockwallmealsonwheels.org
Website: rockwallmealsonwheels.org